04
Feb 10

Social Media Workshop Templates: The Self Assessment Test.

Post Label Digital Marketing Toolbox Post SeriesThis post is part of Marc-Oliver’s Digital Marketing Toolbox series – useful documents, interesting presentations and helpful strategy papers for marketers. Subscribe or see all Post Series

I’ve had numerous requests from social media and marketing professionals to talk a little bit more about my social media workshops, because of the strategic and creative approach they have. Now, the new client relationship I just started offers a good opportunity to guide interested readers through a step-by-step process with several blog posts.

First of all: These workshops have the goal to unlock the value of social media for a brand and organization and usually end up with an option document which highlights the most promising social media ideas to start with. During the 2 week process I use a couple of strategic papers, tools and methods for determining and researching brand values, user needs, expectations and such. This is the first part within the discovering phase: The Self Assessment Test.

I always consider beforehand this online questionaire which identifies some (business) goals, audiences and assets (existing knowledge, work-experience and company culture). Participants in this online interview session hopefully also gonna suggest opportunities for advancing business, service and CSR goals, both organization-wide and within their own departments. I use the results to prepare myself for the first workshop with the client. Its also an invitation for employees of the company to jump in and get creative. You can easy set up such forms with Google Docs. Click on the button below and check it out.

The Self Assessment Test

(Special thanks to Caroline Smalley, who helped me with editing and translating my thoughts and ideas in plain English).


25
Jan 10

Web Fiction#2: tweetickets.info is the first real-time twitter service for your car-navi.

Web Fiction by Marc-OliverThis post is part of Marc-Oliver’s Web Fiction series, which highlights a creative business idea for the digital world. Names are fictitious. Subscribe or see all Post Series

tweetickets logoOnce a week I cruise around with my old 1986 Vanagon Camper, which keeps Schultz happy and the batteries in good shape. Too bad the fun times didn’t last so long. At the 3rd corner a police officer rudely interrupted my romantic road liaison. I missed a STOP sign. You know what’s coming next.

“Hi, it’s tweetickets – the community road service. We realized that you received a traffic ticket. Share the info, so others get notified and can evaluate the road situation on a interactive map in real-time.”

So as I waited in the car, I played around with my iPhone and tweeted about my ticket. Just 1 minute later, I received this message you can see quoted to your right. I thought; thats kinda cool and clicked OK. Back at home I was curious what that map might look like, so I clicked on the link and ended up on a website with an impressively designed street map showing the major roads of my local Whistler neighbourhood (thanks to the new geo-tagging service of Twitter). Now here’s the cool thing. Tweets were all over the place – with certain areas highlighted in red – the ones with the most tweetickets.info©. Continue reading →


21
Jan 10

Web Fiction#1: recyclable-bc.ca changes the way we recycle things in BC.

Web Fiction by Marc-OliverThis post is part of Marc-Oliver’s Web Fiction series, which highlights a creative business idea for the digital world – for the near future. Names are fictitious. Subscribe or see all Post Series

Yesterday I visited this new website a friend had mentioned to me recyclable-bc.ca (fictitious name). I wanted to get rid of a big box with old construction gloves. You know the ones I mean? Those red-grey ones they used to make – half leather, half cotton I seem to recall. They’ve served me well in the years gone by and still going strong – hence some serious reluctance in simply tossing them out!

On connecting with the site, I started typing into a clearly located search field… “Construction Gloves”. Without a quibble of hesitation, a profile of a specialized recycling service in Vancouver showed up. Perfect result!  All the information I needed was right there before me, including where to drop them off and some cool generalized facts about the recycling process: Continue reading →


13
Jan 10

Keep your ideas conforming to your brand with “The Social Media Playbook”.

Post Label Digital Marketing Toolbox Post SeriesThis post is part of Marc-Oliver’s Digital Marketing Toolbox series – useful documents, interesting presentations and helpful strategy papers for marketers. Subscribe or see all Post Series

I just started to share some of my strategic papers I developed in the last couple of weeks. Some, I made just for my clients as sort of educational documents which I used for social media workshops. Some I use as a tool to help me/myself stay on track with the brand and its values.

Above, you’ll find the Social Media Playbook, which provides you with a set of tools and methodologies to develop a brand conform and consistent social voice online. Also, it includes some basic guidelines for Twitter and Facebook. Kinda starter package for the marketing departments. It was actually created for employees who represent a company or a brand in a digital public space. I will upload more of those documents in the next couple of months. Feel free to send me some comments and thoughts – I would be happy to hear from you.


01
Jan 10

Your Company failed! How to manage negative comments on your sites.

Post Label Digital Marketing Toolbox Post SeriesThis post is part of Marc-Oliver’s Digital Marketing Toolbox series – useful documents, interesting presentations and helpful strategy papers for marketers. Subscribe or see all Post Series

I manage/moderate a few Facebook pages and Twitter accounts for international clients and just the other day, a person made a ‘public’ complaint on one of these pages. So, the question: To delete, or not to delete? And under what circumstances? We also have seen competitors post links on our wall and also folks write up utter lies. How to manage those comments?
Continue reading →